We met yesterday with a professor using Mac OS 8.6, running Netscape 4.7 and IE 4.0. Needless to say, he was having problems browsing some web sites… for example, every time he visited a page running our current template – his machine would lock up, in either browser he used (javascript and css complications I presume).
Previously, we had issued a blanket statement to older browsers that said something to the effect of, “Free browser upgrades are available, download one and enjoy all the features you’ve been missing out on.” Similair to the ’saw-it-off’ message ESPN.com sends to pre 5.0 browsers.
But for this professor, upgrading was not an option. He uses imaging software that only works on Mac OS 9 & older, and an upgrade to IE 5.x conflicts with the system and extensions he’s using. In addition, he claims that many potential ‘customers’ of his call him stating that they cannot get onto the site to apply to the graduate studies program.
While it’s difficult for me to believe that of the less than 2% of people running Netscape 4.7, they are all trying to apply to the graduate studies program, apparently this is a bigger issue than I thought.
So now we’re stuck between a rock and a hard place – pushing forward with the CSS based templates we have in the works (and sending an unstyled page to old clients), or going back to the dark ages of text-only versions of the site.
I’m sick of all of these browser compatibility issues… when will it end? If we have to support Netscape 4.7 and IE 4.0, why not Netscape 2 or IE 3?
The whole time I’m thinking of a quote from Tim Berners-Lee, “The web must remain a universal medium open to all” and asking WHY!? WHY?!
Oh well, off to debug.


